SIRR · At your service
Your purchases.
Made simple.
Order, payment, delivery, returns and warranty,
all the practical information for your purchases.
Order & payment
Where to enter my discount code?
Enter your code at the payment stage, in the field provided for this purpose, before confirming the order. Check that the discount appears in the summary before paying.
Can I pay with Shop?
When the Buy with Shop button is offered on the form, it provides access to accelerated payment. For a two-piece set, first add your selection to cart; the available payment methods are then presented for payment.
Can I modify my order?
Contact us quickly with your order number and the desired modification. Our team will check if it is still possible depending on the progress of the preparation.
How to contact SIRR?
Write to office@sirrjewelry.com or use our contact page. For an existing order, indicate its number to facilitate processing of your request.
Delivery
Where do you deliver?
We deliver in France, Europe and internationally, to the destinations offered at the time of payment.
When will my order be shipped?
Orders are prepared and checked within 1 to 2 working days, excluding weekends and public holidays. An email with a tracking number is sent upon shipment.
What are the delivery times and costs?
In France, standard delivery is free from €65 of purchase, with an estimated time of 2 to 4 working days after shipment. Express delivery is offered at €10.99.
In Europe and in the international destinations offered, the costs are €12 and the estimated delivery time is 5 to 8 working days after shipping. Delivery times remain indicative.
How do I track my package?
Upon shipment, you will receive a tracking number and a link to view the delivery of your order.
Are there any taxes or customs fees?
Local taxes or customs fees may apply depending on the destination country. They remain the responsibility of the customer and are not included in the delivery costs.
What should I do if my package is delayed, lost or damaged?
Contact office@sirrjewelry.com with your order number and available information. Photos are helpful in case of damage. Our team supports you in the procedures with the carrier.
Returns & Warranty
Can I return my jewelry?
You have 30 days after receipt. The jewelry must be unworn, in its original condition and packaging, with proof of purchase.
Personalized or made-to-order pieces, including 18K gold creations on request, are excluded from returns, except for defects.
How do I organize a return and who pays the costs?
Return is free. Contact office@sirrjewelry.com with your order number to receive a prepaid label and instructions. Wait for these instructions before shipping the jewelry.
When will I be reimbursed?
After receipt and verification of the jewelry, we confirm acceptance of the return. The refund is made to the original payment method within 10 working days; your bank may apply an additional delay.
Can I exchange a model or finish?
According to our return policy, return the jewelry then place a new order once the return is accepted. Contact us for support.
What is the warranty and what does it cover?
The advertised SIRR commercial warranty is 12 months from receipt and covers manufacturing defects, regardless of the country of purchase. Contact us with a description and photos for review of your request. This commercial guarantee does not replace the applicable legal guarantees.
My jewelry has a defect or does not correspond to my order: what should I do?
Check your package upon receipt and contact us as soon as you notice a defect, damage or error. Include your order number, description and photos so our team can offer you a solution.
Privacy policy
Last updated: November 3, 2026
SIRR Jewelry operates this store and website, including all related information, content, functionality, tools, products and services, to provide you, the customer, with a personalized shopping experience (the “Services”). SIRR Jewelry is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, the latter takes precedence with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described herein.
Personal information we collect or process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be associated with you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, telephone number and email address.
- Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
- Account information, including your username, password, security questions, preferences and settings.
- Transaction information, including items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
- Communications with us, including information you include in your communications with us, for example, when submitting a customer support request.
- Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
- Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.
Sources of personal information
We may collect personal information from the following sources:
- Directly to you, including when you create an account, visit or use the Services, communicate with us or provide us with your personal information;
- Automatically via the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers, in particular when we use them to enable certain technologies and when they collect or process your personal information on our behalf;
- From our business partners or other third parties.
How we use your personal information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
- Provide, adapt and improve the Services. We use your personal information to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest to you, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews and create a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications via email, SMS or postal mail, and to provide you with online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and your other activities on the Services.
- Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate or take action on fraudulent, illegal, harmful, or malicious activities, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password or other access details with anyone.
- Communication with you. We use your personal information to provide you with customer support, to be responsive, to provide you with efficient services, and to maintain our business relationship with you.
- Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order processing and shipping).
- With sales and marketing partners to provide you with marketing and advertising services. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to unsubscribe from these uses here.
- When you direct, request, or otherwise consent to us disclosing certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our group of companies.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties who may be located in countries other than where you reside, in order to provide and improve the Services to you. Additionally, to help protect, grow and improve our business, we use certain advanced features of Shopify that incorporate data and information obtained from your interactions with our store, as well as with other merchants and with Shopify. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, as well as with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including to respond to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and what rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of the information there. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms without limitation on its use by us or any third party. The inclusion of such links by us does not in itself imply endorsement of the content on such platforms or their owners or operators, unless otherwise noted on the Services.
Data relating to children
The Services are not intended for use by children and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we are “sharing” or “selling” (as those terms are defined by applicable law) personal information of anyone under the age of 16.
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, only apply in certain circumstances, and in some cases we may refuse your request as permitted by law.
- Right of access/to know. You may have the right to request access to the personal information we hold about you.
- Right of deletion. You may have the right to request that we delete the personal information we maintain about you.
- Right of rectification. You may have the right to request that we correct inaccurate personal information that we maintain about you.
- Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
- Right to opt-out of sale or sharing for targeted advertising purposes. Depending on where you live, you may have the right to opt-out of the “sale” or “sharing” of your personal information or to opt-out of the processing of your personal information for purposes considered “targeted advertising,” as defined under applicable privacy laws. You can exercise your rights to unsubscribe from these uses here. Please note that if you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on your location, we will automatically treat this as an opt-out request for the device and browser you are using to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the unsubscribe request to the account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Except for Global Privacy Control, we do not recognize other Do Not Track signals that may be sent by your web browser or device.
- Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in the emails we send you. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights set forth above:
- Opposition and restriction of processing: you may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
- Withdrawal of consent: where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. Subject to applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to file a complaint with your local data protection authority. For the EEA you can find a list of relevant data protection supervisory authorities here.
International transfers
Please note that we may transfer, store and process your personal information outside of the country where you live.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is to a country which has been determined to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights granted to you, please email us at contact@sirrjewelry.com. You can find our other contact details in our contact details policy. For the purposes of applicable data protection laws, we are the controller of your personal information.
Refund policy
Returns within 30 days: you have 30 days from receipt of your order to return a piece of jewelry to us. This period includes the legal right of withdrawal of 14 days.
Returns offered: returns are free. Contact us at office@sirrjewelry.com with your order number; we send you a prepaid return label and instructions. Packages returned without prior request cannot be processed.
Conditions: the jewel must be unworn, in its original condition and in its original packaging, accompanied by proof of purchase.
Return address: SIRR Jewelry, 198 avenue Victor Hugo, 75116 Paris, France.
Refund: upon receipt and verification of the jewelry, we confirm acceptance of the return. The refund is made to the original payment method within 10 working days. Additional time may apply depending on your bank.
Defective jewelry or order error: check your package upon receipt and contact us immediately if the jewelry is damaged, defective or does not correspond to your order. We will find a solution quickly.
Exceptions: personalized or made-to-order pieces (including 18K gold creations on request) cannot be returned, unless defective.
Exchange: to change the model or finish, return the jewelry then place a new order once the return has been accepted.
A question? Write to us at office@sirrjewelry.com.
Terms of service
Presentation
Welcome to SIRR Jewelry. The terms “we”, “us” and “our” refer to SIRR Jewelry. We operate this store and site, and related information, content, features, tools, products and services (the “Services”). Our store uses the Shopify.
platformThese terms, together with the policies they refer to, define your rights and responsibilities when you use the Services. They include in particular provisions relating to guarantees and liability. By viewing or using the Services, you agree to these terms and our privacy policy. If you do not agree to them, you must not use the Services.
1. Access and account
By accepting these conditions, you declare that you have reached the age of majority in your place of residence and authorize, where applicable, your minor dependents to use the Services on the devices that you own or manage.
To view the store or make a purchase, you may be asked to provide your email address and billing, payment, and shipping information. You represent that this information is accurate, current and complete and that you are authorized to communicate it. You are responsible for the security of your credentials and account activities. You may not assign, sell, transfer or license your account to another person.
2. Our products
We strive to present our products faithfully. However, their color and appearance may vary depending on your screen and its settings. We do not guarantee that their appearance or quality will meet your personal expectations or be identical to the rendering on your screen.
Descriptions are subject to change without notice. We may remove a product from sale or limit quantities offered to an individual or geographic area, on a case-by-case basis.
3. Controls
An order constitutes an offer to purchase. SIRR Jewelry can accept or reject it. It is only accepted after confirmation by SIRR Jewelry and processing of your payment. Check your order before confirming it: a cancellation request may no longer be possible after acceptance. If we refuse, change or cancel an order, we will attempt to notify you using the contact information provided.
Returns and exchanges are governed by our refund policy. You declare that you are making your purchases for personal or family use, and not for commercial resale or export.
4. Pricing and billing
Prices, discounts and promotions are subject to change without notice. The applicable price is that in effect at the time of the order, indicated in its confirmation. Unless otherwise stated, prices displayed do not include taxes, shipping, handling, customs or import charges.
Online prices may differ from those offered in store or by third parties. Certain promotions are subject to separate conditions; in case of contradiction, their specific conditions prevail.
You must provide accurate, complete, and current purchase, account, and payment information, and update it as necessary, to process your purchases and contact you. You declare that you are authorized to use the payment method provided, that its information is accurate and that the amounts due will be honored, including applicable fees and taxes.
5. Shipping & Delivery
The delivery times announced are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or events beyond our control, and title and risk of loss pass upon delivery to the carrier. Delivery terms are presented in our shipping policy.
6. Intellectual property
The trademarks, text, images, graphics, reviews, videos, audio recordings, and the design and organization of the Services are owned by SIRR Jewelry, its affiliates or its licensors. They are protected by intellectual property laws.
The Services are intended for personal, non-commercial use. Without prior written permission, you must not reproduce, distribute, modify, adapt, publish, publicly perform, download, store or transmit their contents. No license or right in any patent, trademark or copyright of SIRR Jewelry, Shopify or any third party is granted to you except as expressly provided. All rights not expressly granted are reserved.
The names, logos, product and service names, designs and slogans of SIRR Jewelry and Shopify are the trademarks of their respective owners. Their use requires the authorization of their holder. Other brands present belong to their respective owners.
7. Third Party Tools
The Services may provide access to third-party tools that we neither control nor monitor. They are offered “as is” and “as available”, without warranty or approval on our part. We decline all liability related to their use. You use them at your discretion and should consult the conditions of their provider. New features or resources added to the Services will also be subject to these terms.
8. Third Party Links
The Services may contain content, functionality or links to third party sites. We are not responsible for their verification or accuracy. You visit these sites at your own risk and should read their policies before any transaction. Complaints regarding the products or services of these third parties should be addressed to them directly. We decline any liability linked to their consultation or a purchase made from them.
9. Relationship with Shopify
Shopify provides the platform that allows us to offer the Services to you. Sales are nevertheless concluded directly between you and SIRR Jewelry. You acknowledge that Shopify is not responsible for any sales made with SIRR Jewelry, including any injury, damage or loss that may result from any products or services purchased. You release Shopify and its affiliates from claims, damages and liabilities relating to your purchases and dealings with SIRR Jewelry.
10. Personal data
Personal information collected in connection with the Services is governed by our Privacy Policy. Certain information is also subject to privacy policy of Shopify. By using the Services, you acknowledge having read these policies.
Shopify collects and processes information relating to your access to the Services to provide and improve them. The information transmitted may be shared with Shopify and service providers located in other countries. Our privacy policy describes these treatments in more detail.
11. Reviews and contributions
When you send us ideas, suggestions, opinions, proposals or other content, you grant us a worldwide, perpetual, free and sublicensable license to use, reproduce, modify, publish, distribute and present them, in any medium and for any purpose, including commercial. This may include operating, improving and promoting the Services, as well as exercising our obligations and rights.
You declare that you hold the necessary rights to this content, have reported any remuneration or incentive received and comply with these conditions. We are not required to maintain their confidentiality, compensate them or respond to them. We may, but have no obligation to, monitor, edit or remove content that is unlawful, offensive, threatening, libelous, defamatory, obscene or infringing.
Your Contributions must not violate any third-party rights, contain illegal or malicious content, or introduce viruses. You must not use a false email address, impersonate someone or mislead as to their origin. You remain responsible for your contributions and their accuracy; we assume no responsibility for them.
12. Errors and omissions
Errors or omissions may relate to descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct it, update information or cancel an order containing inaccurate information, without notice, including after transmission.
13. Prohibited uses
You may only use the Services for lawful purposes. In particular, it is prohibited to violate the law or intellectual property rights; to harass, threaten, defame or harm any person; transmit misleading information or content contrary to these conditions; to send unsolicited advertising messages; to usurp an identity; or interfere with the use of the Services by others.
It is also prohibited to introduce viruses or malicious code, commercially exploit the Services without authorization, collect the personal data of others, engage in phishing or automated data collection, or circumvent security protections. In the event of a violation, we may suspend or terminate your account without notice.
14. Termination
We may terminate this agreement or your access to all or part of the Services at any time without notice. Amounts due up to the termination date remain due.
Provisions which, by their nature, must survive remain applicable, including those concerning intellectual property, contributions, warranties, liability, indemnification, severability, waiver, entire agreement, assignment, applicable law and confidentiality.
15. Warranty Exclusions
The information presented in the Services is general. We do not guarantee their accuracy, completeness or usefulness. You use them under your own responsibility.
Unless expressly indicated by SIRR Jewelry, the Services and products are offered "as is" and "as available", without express or implied warranty, including merchantability, fitness for a particular purpose, durability, ownership or non-infringement. We do not guarantee uninterrupted, timely, secure or error-free access. Some laws limit or prohibit these exclusions; therefore they may not apply to you.
16. Limitation of Liability
To the extent permitted by law, SIRR Jewelry, its partners, officers, employees, affiliates, agents, contractors and licensors, as well as those of Shopify and its affiliates, are not liable for any injuries, losses, claims or direct, indirect, incidental, punitive, special or consequential damages related to the use of the Services or products purchased by them. intermediate.
This provision covers in particular loss of profits, income, savings, data and replacement costs, regardless of their legal basis, as well as errors or omissions in content, even if the possibility of such damage has been indicated.
17. Compensation
You agree to indemnify and defend SIRR Jewelry, Shopify, their affiliates, partners, officers, employees, agents, contractors and licensors from and against losses, damages, liabilities and third party claims, including reasonable attorneys' fees, resulting from your violation of these Terms, any law or the rights of a third party, or your use of the Services.
We will notify you of any relevant claim; a delay does not release you from your obligations unless it causes you significant harm. We can handle the defense and settlement at your expense, including choosing an attorney. No settlement imposing a non-financial obligation on you will be entered into without your consent, which cannot be unreasonably withheld. You must cooperate, in particular by providing useful documents.
18. Divisibility
If any provision is found to be unlawful, void or unenforceable, it shall remain enforceable to the fullest extent permitted by law. Its inapplicable part is considered severed from the other provisions, the validity of which is not affected.
19. Waiver and Entire Agreement
Failure to exercise a right does not constitute a waiver of that right. These terms, policies and rules published on the site constitute the entire agreement relating to the Services and supersede previous agreements and exchanges, written or oral. Ambiguities shall not be construed to the detriment of the party that drafted these conditions.
20. Transfer
You may not assign, delegate or transfer your rights or obligations without our prior written consent. Any attempt to the contrary is ineffective. We may assign, delegate or transfer our rights and obligations without your consent or notification.
21. Applicable law
These Terms and related agreements shall be governed by and construed in accordance with the laws of the federal, state or territorial jurisdiction where SIRR Jewelry is headquartered. The parties accept the jurisdiction of these courts.
22. Titles
Headings are used for ease of reading and do not limit or modify the scope of the conditions.
23. Modification of conditions
The most recent version can be viewed on this page. We may update or replace these Terms by posting changes to the Site. You are invited to consult them regularly. Significant changes will be notified to you in accordance with the law and will take effect on the date indicated. Continued use of the Services after publication constitutes acceptance of the modifications.
24. Contact
For any questions regarding these conditions: office@sirrjewelry.com.
SIRR Jewelry — 198 avenue Victor Hugo, 75116 Paris, France.
Shipping policy
Preparation of the order: each SIRR piece of jewelry is prepared and checked before shipment. Orders are processed within 1 to 2 business days (excluding weekends and public holidays). A confirmation email with a tracking number will be sent to you upon shipment.
Delivery in France: free standard delivery from €65 of purchase (i.e. on all our pieces from €99), estimated delivery time of 2 to 4 working days. Express delivery available at €10.99.
Delivery in Europe: €12, estimated delivery time of 5 to 8 working days.
International delivery (outside Europe): €12, estimated delivery time of 5 to 8 working days, for the destinations proposed at the time of payment. Customs fees or local taxes may apply depending on the country of destination; they remain the responsibility of the customer.
Order tracking: upon shipment, you will receive a tracking number to follow your package every step of the way until delivery.
Delivery address: please verify your address when ordering. We cannot be held responsible for a package sent to an incorrect address provided by the customer.
Delay, lost or damaged package: delays may occur during periods of high demand or for reasons beyond our control (carrier, customs). If your package is late, lost or arrives damaged, contact us at office@sirrjewelry.com: our team will support you until resolution.
